Introduction

At shahies (shahies.com), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, customize gifts, or interact with our services.

By using shahies.com, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.

This policy applies to all information collected through our website, including information you provide when making purchases, creating accounts, personalizing gifts, subscribing to newsletters, or contacting our customer support.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

When you make a purchase, personalize a gift, or create an account, we may collect:

• Name and contact information (email address, phone number)
• Billing and shipping addresses (including gift recipient addresses)
• Payment information (processed securely through payment gateways)
• Account credentials (username, password)
• Order history and gift preferences
• Personalization details (names, dates, messages for customized gifts)
• Gift recipient information (when sending gifts to others)

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

Communication Information

When you contact us, we may collect:

• Messages and correspondence
• Feedback and reviews
• Support ticket information

How We Use Your Information

We use the collected information for various purposes:

• Order Processing: To process and fulfill your gift orders, manage payments, and arrange shipping
• Gift Personalization: To create customized and personalized gifts according to your specifications
• Customer Service: To respond to your inquiries, provide support, and handle returns or refunds
• Account Management: To create and manage your account, track order history, and maintain gift preferences
• Communication: To send order confirmations, shipping updates, gift delivery notifications, and respond to your requests
• Marketing: To send promotional emails, newsletters, gift ideas, and special offers (with your consent)
• Website Improvement: To analyze website usage, improve user experience, and optimize our services
• Legal Compliance: To comply with legal obligations, prevent fraud, and protect our rights
• Personalization: To customize your shopping experience and recommend relevant gift products
• Gift Delivery: To coordinate gift delivery to recipients and send delivery confirmations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and transaction management
• Shipping and delivery services (including gift wrapping and special delivery)
• Website hosting and maintenance
• Email marketing and communication services
• Analytics and data analysis
• Artisan and manufacturer coordination for handcrafted gifts
• Personalization and customization services

These service providers are contractually obligated to protect your information and use it only for specified purposes. We ensure that any personalization data shared with artisans or manufacturers is used solely for gift creation.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

• Comply with legal processes or respond to government requests
• Protect our rights, property, or safety
• Prevent fraud or investigate potential violations
• Enforce our Terms and Conditions

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• SSL encryption for data transmission
• Secure payment processing through certified payment gateways
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure server infrastructure and data storage
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Order and transaction data: Retained for accounting and legal compliance purposes
• Account information: Retained while your account is active and for a reasonable period after closure
• Marketing data: Retained until you unsubscribe or request deletion
• Customer service records: Retained for service improvement and dispute resolution

Children's Privacy

shahies (shahies.com) is not intended for children under the age of 18. We do not knowingly collect personal information from children. However, we may process gift orders placed by adults for children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, including payment processors, social media platforms, and partner sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information receives adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

Your continued use of shahies.com after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Website: shahies.com

We are committed to addressing your privacy concerns and will respond to your inquiries promptly. Your privacy is important to us, especially when it comes to personalizing gifts and handling sensitive information.

Consent

By using shahies.com and providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. When you provide personalization details for gifts, you consent to our use of that information to create and deliver your customized products.

Last Updated: January 15, 2026
This Privacy Policy is effective as of the date of your first use of shahies.com.