At Shahies (shahies.com), we strive to ensure your complete satisfaction with your purchase of handcrafted gifts, personalized items, gift sets, and premium gift products. This policy outlines the terms and conditions for returns, refunds, and cancellations. We understand that gifts are special, and we want to ensure every purchase meets your expectations.
You must raise a request within 24 hours after receiving the product.
To be eligible for a return or refund, you must initiate the return request within 24 hours of receiving the product. Requests raised after this time period may not be accepted unless there are exceptional circumstances such as defective or damaged products.
To initiate a return request, please contact our customer care team with your order number, product details, and reason for return. You can reach us through the contact information provided on our website.
The following conditions must be met for your return or refund request to be processed:
A proper unboxing video must be taken at the time of receiving the product. This video should clearly show:
The unboxing video is essential for processing your return request and helps us understand the condition of the gift upon delivery. This is especially important for handcrafted and personalized items. Please ensure the video is clear, well-lit, and shows all relevant details including any personalization or customization.
The product must be in its original, unused condition with all original accessories along with the original packaging.
This includes:
Gifts that have been used, damaged by the customer, or are missing original packaging/accessories may not be eligible for return or refund. For personalized or customized gifts, the personalization must remain intact and unaltered.
Some products may offer a replacement or a refund as per specific product criteria defined on the product description.
The availability of replacement or refund options depends on the specific gift item and will be clearly mentioned in the product description page. Please review the product details before making a purchase to understand the return options available for that specific item. Note that personalized or custom-made gifts may have different return policies.
Replacement: If a replacement is available and approved, we will send you a new gift of the same design and specifications. For personalized items, we will recreate the gift with the same personalization details. Replacement gifts will be shipped after we receive and verify the returned product.
Refund: If a refund is approved, the amount will be processed to your original payment method within 7-10 business days after we receive and verify the returned gift. Refund amount will exclude any shipping charges, personalization fees, or rush order charges unless the return is due to our error or a defective product.
The following process applies to all refund requests:
The request for refund shall be validated by the customer care of the Company.
Our customer care team will review your return request, including:
You will be notified of the validation outcome via email or phone. If approved, you will receive return instructions and a return authorization number.
The refund shall only be processed only after confirmation is received from the third party seller concerned in respect to the condition/packaging of the product.
For gifts sourced from third-party artisans, suppliers, or manufacturers:
This additional verification step helps maintain quality standards for our handcrafted gifts and ensures fair processing for all parties involved, including our skilled artisans.
Return shipping costs and arrangements will be communicated to you upon approval of your return request. In cases where the gift is defective, incorrect, or damaged due to shipping, we will bear the return shipping costs. Otherwise, return shipping charges may apply. Please ensure gifts are properly packaged for return shipping to prevent any damage during transit.
Certain items may not be eligible for return including:
For return requests, refund inquiries, or assistance with the refund and cancellation process, please contact us:
Website: shahies.com
Our customer care team is available to assist you with your return and refund requests. Please have your order number and unboxing video ready when contacting us. We understand that gift purchases are important, and we're here to help ensure your satisfaction.
Last Updated: January 15, 2026
This Refund and Cancellation Policy is effective as of the date of your purchase from shahies.com.