shahies (shahies.com) is dedicated to delivering handcrafted gifts, curated hampers, and customized corporate orders safely and on time. This policy explains how we process, pack, and ship your orders so you know exactly what to expect.
We currently dispatch orders across India from our craft studio and partner hubs. If you need international delivery for corporate gifting or special occasions, reach out to us and we will confirm feasibility, timelines, and costs.
Enter your pin code at checkout to verify serviceability. Our support team can also help confirm transit times to your location.
Ready-to-ship gifts: Typically dispatch within 1-2 business days after payment confirmation.
Customized or bulk orders: Require additional lead time (3-10 business days) depending on design approvals, personalization, and quantity. Timelines are shared during quoting and reconfirmed on your invoice.
During peak festive seasons we may need extra days; if so, we will proactively communicate revised dispatch dates.
We use trusted courier partners (Bluedart, Delhivery, DTDC, Shiprocket network, etc.) to ensure your parcels reach safely. Available service levels:
Complimentary Shipping: Automatically applied on prepaid orders above the threshold displayed at checkout (varies during promotions or bulk programs).
Calculated Shipping: For other orders, charges depend on:
The final shipping fee appears on the payment page before you confirm the order.
Once your parcel leaves our warehouse you will receive:
For corporate or bulk orders we can arrange consolidated tracking reports on request. Contact support with your invoice number for assistance.
Delivery Attempts: Couriers usually attempt delivery up to two times and may contact you by phone. Unreachable numbers or premises can lead to return-to-origin.
Address Accuracy: Provide detailed addresses, landmarks, and active phone numbers. For company receptions or gated communities, inform the security desk about the incoming parcel to avoid reattempts.
Address Changes: Submit change requests before dispatch. Once in transit, rerouting is possible only for select carriers and may incur extra fees.
Unforeseen factors can impact timelines, including:
We monitor every dispatch and coordinate with the courier to resolve delays. You will receive proactive updates if a shipment needs extra time.
Parcels returned due to refusal, unreachable addresses, or repeated failed attempts will be marked as RTO (Return To Origin). Once received back:
Custom-made items may not be eligible for refunds if the delivery failure was due to incorrect information provided by the customer.
Every shahies parcel is treated like a keepsake:
Report any transit damage within 48 hours with unboxing photos so we can assist promptly.
Need help with a dispatch or want to plan a time-sensitive corporate drop? Reach us at:
Email: logistics@shahies.com
Phone: +91-99999-00000 (Mon–Sat, 10 AM – 7 PM IST)
Website: shahies.com
Share your order ID or invoice number for faster assistance.
Last Updated: January 15, 2026
This Shipping Policy is effective for all purchases made via shahies.com and our authorized sales channels.